Bring your customer service and frontline communication skills into a purposeful, supportive community setting.

 

About CCVC

Coffs Community and Volunteer Centre (CCVC) is a dynamic neighbourhood hub focused on reducing barriers, increasing social connectedness, and helping locals navigate essential community services. As our reception volunteer, your communication skills and organised approach ensure community members receive a welcoming, helpful, and dependable experience.

 

What You’ll Do

• Provide professional, friendly customer service at front reception and across incoming telephone enquiries.
• Guide visitors through centre information, intake forms, room bookings, and local appointments.
• Carry out routine office administration, including simple data entry, email correspondence, filing, and scanning.
• Maintain a tidy, welcoming reception space that reflects our centre's inclusive values.
• Connect complex or urgent enquiries directly to staff on site supported through clear handover procedures.

About This Role

This is an active front-of-house coordination role where your customer-facing experience translates directly into positive community outcomes. It offers a structured, low-pressure environment to refresh your workplace confidence, practice modern office administration, and build non-profit sector knowledge. You focus on clear communication, smooth administrative workflows, and client guidance, where on-site staff are always on hand to guide you, handle complex questions, and ensure you feel completely backed every step of the way

 

What You Bring

• Background experience in retail, hospitality, office administration, or customer-facing environments.
• Everyday multitasking, practical people skills, and a friendly, approachable phone manner.
• Basic digital confidence (email, web browsers, and simple office applications) and willingness to learn.
• Reliability, clear professional boundaries, and a commitment to community values.

What’s in It for You

• Current, verifiable local experience to bridge a resume gap or support a transition into the community sector.
• Onboarding with the CCVC team and Centre Coordinator, with support available every step of the way.
• A supportive, family-friendly environment that understands the realities of parenting, school schedules, and changing family circumstances.
• Access to CCVC's Employee Assistance Program.
• A written reference to support your return to paid employment (at Coordinator discretion).
• Ongoing learning and growth opportunities.